Buildy Help Center

Buildy can create a website or app and help you with marketing, contacts and customer support. You describe what you need in chat. Learn what Buildy does.

No. Describe what you want in chat, and Buildy builds it for you. Create your first project.

Just ask Buildy in your project chat. Tell Buildy what you want to do or what you are unsure about, and it can help guide you. Learn how to chat with Buildy.

In a project, click Help in the header, then Contact support. On a phone, tap the question-mark icon in the header. Help also stays in Dashboard > Help or, on a phone, Tools > Help. The support assistant can open a ticket for the team when your issue needs a person. Get help from support.

Open Publish & Share, or Publish on a phone, then click Publish. Publish again when you want later changes to appear on your live site. See the publishing steps.

Yes. You can connect a domain you already own or buy one through Buildy. Connect your domain or buy a domain.

Yes. Give Buildy your website address in chat and ask it to rebuild the site. Forms, logins, payments and bookings need to be set up again. Import your website.

Yes. You can download your site's code as a zip. Buildy services and saved data need to be set up separately if you host elsewhere. Export your code.

Building credits pay for work in chat. Operating credits pay for things your business runs, such as email and AI in your app. Your plan credits refill monthly. Check your profile menu for your next reset date. Learn how credits work and when they reset.

If you run out of Building credits, new work in chat stops. If you run out of Operating credits, app AI and email sending pause, but your site stays live. Get more credits.

Update your card in Profile Settings > Billing & Upgrades. If the payment still fails, check your card's expiry date and billing address, or ask your bank if it blocked the charge. Fix a failed payment.

Cancel in Profile Settings > Billing & Upgrades. Your plan stops renewing, and Buildy does not offer refunds. Cancel your plan and read about refunds.

Buildy cannot see your domain record yet. Check the records at your domain provider, then click Verify in Buildy. Fix pending verification.

Publish your changes again, then open your live site in a private window. See what to check.

Check that your domain shows Verified under Domain & Email > Email sending. Fix email delivery.

Click Publish once more. If it fails again, click Ask Buildy to fix it on the card in chat. Fix a failed publish.

Check the email under your profile picture. You may be signed in to a different account. Find your projects.