Buildy, Inc. ("Buildy," "we," "our," or "us") respects your interest in your privacy and has created this Privacy Policy to explain how we collect, use, process, disclose, store, and protect information.
This Privacy Policy applies when you:
By accessing or using Buildy, you acknowledge and agree to the collection, use, disclosure, and other handling of information described in this Privacy Policy.
This Privacy Policy is part of and subject to Buildy's Terms of Service.
This Privacy Policy applies to information Buildy collects or processes for its own business purposes and to information processed through the Buildy platform.
Buildy customers may use the platform to create and operate websites, applications, stores, forms, customer relationship management systems, voice agents, chatbots, marketing campaigns, automated workflows, and other services.
When a Buildy customer collects or processes information through a business or service it operates, that customer may be responsible for determining how the information is collected and used.
Buildy customers are responsible for:
Buildy may process customer and end-user information for any purpose described in this Privacy Policy, including operating and improving the platform, providing requested services, training and improving AI systems, security, fraud prevention, analytics, business operations, and legal compliance, except where restricted by an applicable written agreement or applicable law.
We collect and use personal information for many purposes, including but not limited to billing, product and service fulfillment, understanding customer needs, improving our website and services, communicating with customers and potential customers, marketing, advertising, analytics, security, AI training, and promoting our products, services, and selected third-party products and services.
When you register for or use Buildy, we may collect:
Buildy sells products and services. When a purchase is made, financial and transaction information must be provided.
This information may include:
Generally, payment information is provided directly to a third-party payment processor, and Buildy does not receive complete payment card information.
If Buildy receives financial or payment information, Buildy may disclose it when required by law, court order, legal process, or when Buildy determines disclosure is necessary or appropriate to address a transaction, suspected fraud, payment dispute, unauthorized purchase, security concern, or related matter.
If you claim financial information was used to make a purchase you did not authorize, information about the transaction may be disclosed to law enforcement, payment processors, financial institutions, service providers, advisors, or anyone else Buildy deems necessary or appropriate to address the matter.
Buildy may collect, store, process, analyze, and use information that you submit, upload, connect, create, generate, transmit, or otherwise make available through the services, including:
Depending on how a Buildy customer uses the platform, Buildy may collect or process information about that customer's visitors, leads, customers, callers, subscribers, contacts, employees, users, or other individuals.
This may include:
Where a Buildy customer enables call recording, transcription, automated communications, marketing, or similar features, the customer is responsible for providing notices and obtaining consent where required.
When you communicate with Buildy, we may collect and retain:
Buildy, its hosting providers, and its service providers may automatically record information including:
Buildy may access raw server logs, access reports, analytics reports, and similar records prepared by hosting providers, infrastructure providers, and other service providers.
Buildy may collect information from third parties, including:
Buildy may use collected information for any lawful business purpose, including:
An important part of Buildy's services is the ability to communicate with you.
By providing Buildy with your contact information, you expressly consent to receiving communications from Buildy through email, fax, telephone, mobile phone, text message, mail, in-app message, push notification, or any other delivery method, subject to applicable law.
As a customer, you agree to receive information concerning the products and services you purchased or use. This may include:
Buildy may also send information concerning other products and services offered by Buildy.
Buildy may allow advertising to its customers and may participate in joint ventures, partnerships, promotions, or other arrangements that result in customers receiving advertisements or information concerning selected third parties.
Buildy may use service providers, contractors, affiliates, partners, and vendors to assist with delivering communications.
You may opt out of promotional communications using any opt-out method provided or by contacting Buildy. Opting out of promotional communications will not prevent Buildy from sending transactional, administrative, billing, security, legal, or service-related communications.
If you purchase or use one of Buildy's products or services, you authorize Buildy to use your name and identification information in advertising or promotions, to the extent permitted by applicable law.
This authorization may include identifying you as a purchaser, customer, subscriber, or user of Buildy's products or services.
Buildy may also use information, content, feedback, statements, testimonials, business names, project names, logos, results, images, recordings, or materials that you submit, publish, or otherwise make available for promotional use, subject to applicable law and any applicable written agreement.
Buildy may use personal information in aggregate or de-identified form for business analysis, operations, research, advertising, marketing, promotional, training, and other purposes.
Buildy may use information collected through the services to operate, evaluate, improve, develop, and train Buildy's products, services, systems, and artificial intelligence technologies.
Information used may include:
Buildy may use third-party AI, technology, infrastructure, and service providers to assist with providing, operating, evaluating, training, and improving the services.
Enterprise users may receive additional data protections or training restrictions as stated in their applicable written agreement or Buildy's Terms of Service.
Generally, private information may be disclosed to Buildy's:
Buildy may disclose information when Buildy determines the disclosure is useful, appropriate, necessary, or advisable for operating, protecting, marketing, improving, or developing its business, products, or services, subject to applicable law.
Buildy may disclose, share, or make information available in connection with advertising, analytics, affiliate tracking, promotions, joint ventures, partnerships, marketing activities, business development, and other commercial or business purposes, to the extent permitted by applicable law.
Buildy does not sell email addresses as a standalone marketing list to unrelated third parties.
Buildy may allow advertising to its customers or participate in joint ventures that result in customers receiving advertisements or information from or concerning selected third parties.
When you connect Buildy to a third-party service or instruct Buildy to transmit or disclose information, Buildy may share information as directed or as reasonably related to the integration or instruction.
Third-party services are governed by their own terms and privacy practices.
Private information may be disclosed if required or permitted by:
Information may also be disclosed to address a claim that you are violating:
Information may be disclosed if Buildy believes disclosure may be necessary or appropriate to identify, contact, investigate, or bring an action against someone who may be causing injury to, interfering with, or threatening:
Buildy may disclose information to investigate or address suspected fraud, abuse, security incidents, unauthorized activity, illegal conduct, payment disputes, or other matters.
As Buildy develops its business, Buildy or its affiliates may buy, sell, merge with, invest in, reorganize, finance, acquire, or be acquired by other businesses or entities.
In any such transaction, personal information, customer information, user content, account information, and other records may be among the transferred assets.
Buildy may disclose information with your consent, authorization, or direction.
Buildy and third parties may use cookies, pixels, software development kits, local storage, session technologies, tracking links, and other technologies.
Cookies and similar technologies may be used to:
By using Buildy, you consent to Buildy's current and future use of cookies and similar technologies to the extent permitted by applicable law.
Various third-party providers may use cookies or similar technologies, including:
Buildy currently uses PostHog for product analytics and user behavior tracking and may add, remove, or replace analytics and tracking providers at any time.
You may be able to control certain cookies through browser settings or other controls Buildy makes available. Disabling cookies may prevent some services from functioning properly.
By providing your mobile number, you consent to receive informational and promotional text messages and notifications from Buildy.
Message frequency may vary depending on your interactions with Buildy. Standard message and data rates may apply.
You may opt out of text messages by replying STOP or by using another reasonable method to communicate your request. You may reply HELP for assistance.
Mobile information will not be sold or shared with third parties or affiliates for their independent marketing or promotional purposes.
Text-message originator opt-in data and consent will not be shared with third parties for unrelated purposes.
Buildy may share personal information, mobile information, SMS opt-in information, or consent status with service providers that assist with providing messaging services, including:
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
If Buildy receives financial or payment information, Buildy may use or disclose that information when:
Payment processors and financial institutions may independently collect and process financial information under their own policies.
When you install or connect Buildy through Shopify, Buildy may access and use certain Shopify information to provide the integration.
Buildy may access:
Buildy may use Shopify API permissions including:
read_themeswrite_themesread_productswrite_productsBuildy does not currently request access to Shopify customer, order, or payment data through these permissions.
Buildy collects the Shopify store domain when a merchant connects a store. Shopify access tokens are encrypted before being stored.
Buildy uses Shopify information to provide requested services, including theme customization, product management, and marketing campaign generation.
Buildy retains Shopify connection information while the application remains installed. When the application is uninstalled, stored information associated with the Shopify connection is deleted within 48 hours, except where continued retention is required or permitted by law.
Shopify information may be stored and processed in the United States or any other country where Buildy or its service providers maintain facilities or conduct operations.
Projects, prompts, code, and files designated as private are generally accessible only to you and to Buildy's authorized employees, contractors, partners, affiliates, service providers, vendors, and agents as necessary or appropriate to operate, support, secure, improve, develop, or provide the services.
If you make a project public:
You are responsible for reviewing a project before making it public.
Buildy may retain information for as long as Buildy determines it is necessary, useful, appropriate, or advisable for business, operational, analytical, training, security, legal, compliance, archival, dispute-resolution, or other purposes.
After your account becomes inactive, is terminated, or is deleted, information may remain in Buildy's:
Information may not be capable of being reasonably or completely expunged.
Buildy may retain information where required or permitted by law, to enforce agreements, resolve disputes, prevent fraud, protect legal rights, maintain security, satisfy recordkeeping obligations, or for any other lawful purpose.
Where applicable law requires deletion or limits retention, Buildy will comply to the extent required by that law.
Information may be stored, transferred, and processed in any country in which Buildy or its affiliates, contractors, partners, or service providers maintain facilities or conduct operations.
By using Buildy, you consent to the transfer and processing of information outside your state, province, territory, or country, subject to applicable law.
Buildy uses reasonable technical and organizational measures intended to protect information from unauthorized access, use, alteration, loss, or disclosure.
Buildy may use measures including:
No method of transmission, processing, or storage is completely secure.
Buildy cannot guarantee that information will never be accessed, disclosed, altered, lost, or destroyed without authorization.
Users are responsible for:
To the fullest extent permitted by law, Buildy disclaims liability for unauthorized access, data loss, security incidents, loss of profits, business interruption, or other harm arising from circumstances outside Buildy's reasonable control or from a user's acts, omissions, configurations, credentials, systems, or third-party services.
Buildy's Terms of Service, including warranty disclaimers and limitations of liability, apply to the services and the handling of information.
Depending on applicable law, you may have certain rights concerning personal information.
These rights may include the right to request:
Buildy will provide privacy rights only to the extent required by applicable law.
Rights may be limited by legal exceptions, verification requirements, contractual obligations, security concerns, business needs, or other permitted grounds.
Buildy may:
To submit a privacy request, contact help@buildy.ai.
Buildy will respond within the period required by applicable law.
Certain advertising, analytics, affiliate, referral, cookie, tracking, joint venture, and marketing activities may be considered a "sale," "sharing," or "targeted advertising" under certain privacy laws.
Buildy may engage in these activities to the extent permitted by law.
Where applicable law requires Buildy to provide notice, opt-out rights, or other privacy choices, Buildy will provide those rights to the extent legally required.
A request to opt out will not prevent Buildy from disclosing information to service providers, contractors, affiliates, partners, or others where the disclosure is not legally considered a sale or sharing or is otherwise permitted.
You must be at least 18 years old to access or use Buildy.
Buildy does not direct its services to persons under 18 and does not knowingly collect personal information from children under 13.
If Buildy learns that it has collected information from a child in violation of applicable law, Buildy may take appropriate action.
Buildy may contain or provide links to, integrations with, or access to third-party websites, products, platforms, applications, or services.
Buildy is not responsible for the privacy, security, content, conduct, products, services, or practices of third parties.
Your use of third-party services is governed by their terms and policies.
Buildy may amend, replace, or update this Privacy Policy at any time and without advance notice.
Any revised Privacy Policy will be posted on this page or otherwise made available through the services.
You agree that your continued use of Buildy's websites, products, or services after a revised policy is posted constitutes your consent to and acceptance of the revised policy, to the extent permitted by applicable law.
This Privacy Policy is part of and subject to Buildy's Terms of Service.
If there is a conflict between this Privacy Policy and the Terms of Service, the Terms of Service will control to the extent permitted by applicable law.
Nothing in this Privacy Policy limits any rights, defenses, disclaimers, indemnities, or limitations of liability available to Buildy under the Terms of Service or applicable law.
For privacy questions, requests, or concerns, contact:
Buildy, Inc. Email: help@buildy.ai Website: Buildy.ai
For urgent privacy or security matters, include "URGENT: Privacy Concern" in the subject line.