Update your payment card and fix a failed payment
Open Profile Settings > Billing & Upgrades and click Update payment card. The new card is used for all your subscriptions and the failed payment is retried.
Change your card on Profile Settings > Billing & Upgrades under Payment Method. Click Update payment card, enter the new card, and save. The new card is used for your plan and every add-on, and any overdue payment is retried right away.
Steps
- Click your profile picture, then Profile Settings, then Billing & Upgrades.
- Under Payment Method, click Update payment card.
- Enter the new card and click Update payment card.
You can also get there from Profile Settings > Profile, under Payment Method.
When a payment fails
A banner in Buildy says "Your payment has failed and your account is now past due." Update your card as above. If the payment keeps failing, your account may be disabled.
Common problems
My card was declined
Check the expiry date and the billing address. Ask your bank whether it blocked the charge. Then try again, or use a different card.
I updated the card but the banner is still there
The retry runs once right after you save. Wait a few minutes and reload. If it stays, open Chat with support.