Troubleshooting
Fixes for a project that will not load, a failed publish, a request that could not be processed, and other common errors.
Start with the error message you see. Each page below names the exact message, says what causes it, and gives the steps that fix it.
Every feature page also has a "Common problems" section with the errors for that feature, for example domains, publishing and billing.
If a fix does not work, click Ask support at the bottom right. Tell the assistant your project name, what you clicked, and the exact message. A screenshot helps.
- My project will not loadReload the page, check your connection and try a private window. If the project still does not open, send support the project link.
- We couldn't process your request. Please try again.A temporary problem stopped your message. Send it again. If it keeps happening, check your credits, shorten the message, and reload the page.
- Failed to publish projectClick Publish again. If it still fails, click Ask Buildy to fix it on the Publish failed card in the chat. Your live site is not changed.
- Buildy changed things I did not ask forRestore the checkpoint from before the change in Checkpoint History, then ask again and say which page and what to change. Restoring is free.
- A project is missing from my listCheck the email under your profile picture. Most missing projects are in another account. Check the filters on your home page too.
- Something looks brokenReload without cache, try a private window or another browser, and turn off extensions. Then send support the project link and a screenshot.