Renew a domain you bought through Buildy

A domain bought through Buildy renews each year while your Buildy plan renews and you have a card on your account. If it will not renew, Buildy emails you and tells you what to do.

A domain you bought through Buildy renews each year by itself while you have a Buildy plan that renews and a card on your account. Each yearly renewal is charged to the card on your account. You do not need to do anything.

If your domain will not renew, Buildy emails you 3 weeks, 2 weeks and 1 week before the date it expires. You also see a notification in Buildy. The email says why and what to do.

Keep a domain that will not renew

You do not have a plan

Choose a plan again before the domain expires. Click your profile picture, then Profile Settings, then Billing & Upgrades. After your plan restarts, the domain renews each year again.

You have no card on your account

Add a card at least 10 days before the domain expires:

Click your profile picture, then Profile Settings, then Billing & Upgrades.
Under Payment Method, click Update payment card, enter the card, and save.

Buildy starts the renewal within a day. See Update your payment card.

Your plan is on a trial, has an unpaid invoice, or is set to end

The renewal starts once your plan is active, paid, and not set to end:

Trial: the renewal starts after your trial ends and your first payment goes through.
Unpaid invoice: update your payment card. Buildy retries the payment right away.
Set to end: click Resume Plan on Billing & Upgrades.

If that will not happen at least 10 days before the domain expires, open Chat with support with the domain name.

Any other reason

Open Chat with support with the domain name. Support sets up the renewal with you. See Get help from Buildy support.

Stop a domain from renewing

Open Domain & Email from Dashboard, or Tools on a phone.
Click the trash can icon next to the domain, then click OK.

Buildy removes the domain from your project and stops its renewal. The name stays yours until the date it expires, but your site no longer uses it. You can also open Chat with support and ask to stop the renewal.

If you do nothing

The domain stops working on the date it expires. Your site and email on that domain stop, and you can lose the name.