Add more inboxes or a custom address

Your first inbox, hello@, is free. Add more addresses on the same domain, like sales@ or yourname@, for $5.99 a month each. Each one gets its own login.

Steps

1. Open Domain & Email from Dashboard, or Tools on a phone.
2. Open Email inbox and find Additional Inboxes. Click Add inbox.
3. Type the part before the @, for example sales.
4. Click Purchase & Set up ($5.99/mo) and confirm. The inbox renews monthly until you delete it.
5. Click Open Inbox or Login Info on the new row, like on your main inbox.

Each inbox has a DNS details dropdown. If records need attention, open it to see the required names and values. For external DNS, update the records at your provider, then select Check again. If Buildy cannot finish setup, contact support with Copy troubleshooting details. You do not need to buy the inbox again.

Delete an inbox

Click the trash icon on the inbox row, then Delete inbox.

The main hello@ inbox cannot be deleted on its own. It is deleted only when you remove the domain, which also takes your site off that domain.

Common problems

I want hello@ to be a different name

The main inbox is always hello@. Add the address you want as an extra inbox. Or set Default Sender Email Address in Email sending to the name you want. Replies to emails sent from that address go to your hello@ inbox.

I want one inbox to receive several addresses

Forwarding and aliases are not in the app. Add each address as its own inbox.

Related

• Set up your email inbox
• Set up email sending from your domain