Set up your email inbox

Buildy domain purchases create your first hello@ inbox automatically. External domains need manual setup. Check DNS status under Email inbox.

Your first included hello@ inbox is created automatically when you buy a domain through Buildy. If your project already has a primary inbox, Buildy keeps it. Open Domain & Email > Email inbox to see setup status.

Open an inbox for a Buildy domain

Open Domain & Email > Email inbox.
Wait for the inbox to become Active. Buildy adds the DNS records and checks them. This usually takes a few minutes.
Click Open Inbox. Webmail opens in a new tab, already signed in.

If no inbox appears, select Finish inbox setup. This also lets you set up the first inbox for a domain bought before automatic setup was added.

Set up an inbox for an external domain

Connecting an external domain does not create an inbox. You control when to create it and must make the DNS changes at your provider.

Open Domain & Email > Email inbox.
Pick your verified domain and click Set up Inbox.
If you already use another email provider, read the warning before you choose to move email to Buildy. You can keep your current provider.
Open DNS details under the inbox to see all records together. For records that need a change, copy their names and values to your domain provider.
Select Check again. When all records are verified and the inbox becomes Active, click Open Inbox.

Understand DNS status

Each inbox has one DNS details dropdown. It shows how many records need attention, or All records verified. Open it to see Receive email, Inbox sending permission, and Inbox identity together.

Verified: the record matches.
Add this record: the record is missing or the change has not reached the DNS service yet.
Update this record: the current value does not match. Copy the required name and value to your provider.
Could not check: the check failed. Select Check again before changing DNS.
Setup needed: Buildy could not create the verification key. For your first inbox, select Retry setup. For an additional inbox, contact support with Copy troubleshooting details.

Verified records stay compact. If you contact support, click Copy troubleshooting details to copy the required values and the results of the last DNS check.

Buildy manages records for Buildy-hosted DNS. Select Retry setup for your first inbox if those records do not become ready. For an additional inbox, select Check again and contact support if the problem continues. For external DNS, update the records at your provider, then select Check again. Keep other services in your existing SPF record and use only one SPF record.

If a refresh fails, the page keeps your last saved inbox details and shows a warning. Select Check again to refresh them before changing DNS.

To manage AI replies or copy a person on replies, click Manage AI replies. These controls are in AI Receptionist > Receptionist. See Auto-replies.

Click Login Info. It shows the username, password and the webmail address. Give these to a teammate so they can sign in without a Buildy account. Click Reset password to get a new one. Anyone using the old password loses access.

Common problems

"Inbox is still being set up. Try again in a few minutes."

DNS has not spread yet. Wait and try Open Inbox again.

"This domain's email is still managed by a previous email provider"

Your old email host still controls the domain's mail. Remove or release the domain from the old host, then try again. If you are stuck, open Chat with support.

I want to read the mail in Outlook or Apple Mail

Use the webmail link from Login Info. Reply to messages from there.