Stop a domain renewal

Remove a Buildy-bought domain from your project to stop its renewal. Your site and email on it stop right away. There is no button to move a domain to another registrar.

A domain bought through Buildy renews every year. To stop that, remove the domain from the project. The registration stays valid until the end of the year you paid for, but your site and email on that domain stop right away.

Stop the renewal

Open Domain & Email from Dashboard, or Tools on a phone.
Click the trash icon on the domain row.
Confirm Remove this domain from your project and stop future domain renewals? You see "Domain removed. Renewal cancellation requested."

Cancelling your Buildy plan also stops domain renewals.

Move the domain to another registrar

Buildy has no button to move a domain to another registrar. To ask about it, open Chat with support with the domain name.

Common problems

I removed the domain by mistake

Add it back with Connect existing domain in the same project. Your site goes back on the domain. Email does not come back on its own: click Set Up Email in Email sending and Set up Inbox in Email inbox again. Mail in the deleted inboxes cannot be restored. The renewal stays stopped. If you want it to renew, open Chat with support.

I was charged for a renewal I did not want

Buildy does not offer refunds. Follow the steps above so the domain does not renew again.