Voice agents and text agents (legacy)

Older voice agents, text agents and their numbers keep working under AI Agents (legacy); minutes became calls and texts balance.

Voice agents and text agents are replaced by the AI Receptionist. If your project already had one, open AI Agents (legacy) directly from Dashboard, or Tools on a phone. Other projects do not see this page.

What keeps working

Your voice agents, text agents and voice agent phone number keep working.
Website chat widgets and website call buttons keep working.
Open Manage Voice Agents or Manage Text Agents to edit, test or remove an agent.

What you can no longer do

You cannot create new voice agents, text agents or voice agent numbers. You cannot buy minute packs or start a voice plan trial. Add phone balance instead.

How minutes became balance

Your remaining voice minutes became calls and texts balance at 30 cents a minute. For example, 100 minutes became $30. Calls on your old agents now use 30 cents a minute from that balance. The Voice Agent Phone card shows your number and your balance.

If you keep the old $29 add-on, it adds $30 of calls and texts balance each month.

Add funds and auto top-up

Open Dashboard > AI Agents (legacy) > Manage Voice Agents. On the Voice Agent Phone card, click Add $50 to add phone balance. You can fund your existing number here.

Turn Auto top-up on or off on the same card. It uses the standard $50 balance purchase when your balance is running low, below $5 by default. This replaces the old $29 minute pack. Existing auto top-up settings carry over during the balance conversion unless you already configured the new phone settings. Customers with a newer Business Phone Number keep its settings.

Move to the AI Receptionist

On AI Agents (legacy), click Set up your AI Receptionist.
In Start from your existing agent, click Start from your voice agent or Start from your text agent. Buildy copies the name, personality, instructions, greeting and transfer number.
Review the settings and click Save receptionist.

For calls and texts, get a Business Phone Number.

Cancel the old $29 add-on

Open Chat with support and ask to cancel the voice add-on.

Common problems

I was charged $29

That is the old voice add-on. To stop it, open Chat with support.

It keeps working on your site. To use your AI Receptionist instead, ask Buildy in chat to add a chat button that uses your AI Receptionist.

I want a new number

Get a Business Phone Number. Your old voice agent number keeps working until you delete it.

"Calls are paused because the phone balance is empty"

Open Dashboard > AI Agents (legacy) > Manage Voice Agents. Click Add $50 on the Voice Agent Phone card and complete payment. The card checks the balance again and resumes a number paused for an empty balance. If you paid through secure checkout, return to this card and click Refresh.