---
title: "We couldn't process your request. Please try again."
description: "A temporary problem stopped your message. Send it again. If it keeps happening, check your credits, shorten the message, and reload the page."
canonical: "https://www.buildy.ai/docs/troubleshooting/could-not-process-request"
last_updated: "2026-10-19"
---

# We couldn't process your request. Please try again.

This message means something went wrong on Buildy's side while handling your message. Send it again. It usually works the second time. If it keeps failing, check your credits and the size of your message.

## Steps

1. Click **Retry** on the message, or send it again.
2. Click your profile picture and check your Building credits. At zero, Buildy cannot work.
3. If your message is very long or has many attachments, split it into smaller messages.
4. Reload the page and try again.
5. If it fails three times, open **Chat with support** with the project link and the message you sent.

## Similar messages

- **"We're experiencing high demand right now."** Wait a minute and try again.
- **"Too many requests are coming through at once."** Wait a moment. Send one message at a time.
- **"Still finishing your last request."** Buildy is busy with the previous message. Wait for it to finish.
- **"That message didn't get through to Buildy."** Your connection dropped. Click **Retry**.
- **"Building credits have run out."** See [Get more credits](/docs/billing/get-more-credits).

## Related

- [Chat with Buildy to build and edit your app](/docs/build/chat-with-buildy)
- [How credits work](/docs/billing/how-credits-work)