---
title: "My emails are not delivered or land in spam"
description: "Check that email sending shows Verified in Domain & Email, add any records Buildy still lists, then send yourself a test."
canonical: "https://www.buildy.ai/docs/domains-email/emails-not-delivered"
last_updated: "2026-10-25"
---

# My emails are not delivered or land in spam

When emails bounce or land in spam, the cause is often a DNS record that is missing at your registrar. These records prove to Gmail and Outlook that the email really comes from your domain. Buildy shows you every record you need.

## Steps

1. Open **Domain & Email** and open **Email sending**. The domain must show **Verified**.
2. If it does not, Buildy shows which records are not verified. Add them at your registrar exactly as Buildy shows them. Then click **Check DNS**. See [Set up email sending](/docs/domains-email/email-sending).
3. Send a test. Open a broadcast in **Email & Text Broadcasts** and use **Send test** with an email address you own.
4. If the test still bounces while Email sending shows **Verified**, open **Chat with support** with the domain name.

## Common problems

### Gmail says "550 5.7.26 This mail is unauthenticated"

Your domain's email records are missing or wrong. Go through the steps above.

### Emails go to spam even though Email sending shows Verified

Content and reputation matter too. Run **Score spam words** in the broadcast editor, keep a real address in the footer, send to people who signed up, and start with small sends from a new domain.

### A specific contact never gets my emails

Check **Contacts**. If they are **Unsubscribed**, Buildy will not email them. Ask them to sign up again.

## Related

- [Set up email sending from your domain](/docs/domains-email/email-sending)
- [Send email and SMS broadcasts](/docs/marketing/email-sms-broadcasts)