---
title: "Update your payment card and fix a failed payment"
description: "Open Profile Settings > Billing & Upgrades and click Update payment card. The new card is used for all your subscriptions and the failed payment is retried."
canonical: "https://www.buildy.ai/docs/billing/update-payment-card"
last_updated: "2026-10-21"
---

# Update your payment card and fix a failed payment

Change your card on **Profile Settings > Billing & Upgrades** under **Payment Method**. Click **Update payment card**, enter the new card, and save. The new card is used for your plan and every add-on, and any overdue payment is retried right away.

## Steps

1. Click your profile picture, then **Profile Settings**, then **Billing & Upgrades**.
2. Under **Payment Method**, click **Update payment card**.
3. Enter the new card and click **Update payment card**.

You can also get there from **Profile Settings > Profile**, under **Payment Method**.

## When a payment fails

A banner in Buildy says "Your payment has failed and your account is now past due." Update your card as above. If the payment keeps failing, your account may be disabled.

## Common problems

### My card was declined

Check the expiry date and the billing address. Ask your bank whether it blocked the charge. Then try again, or use a different card.

### I updated the card but the banner is still there

The retry runs once right after you save. Wait a few minutes and reload. If it stays, open **Chat with support**.

## Related

- [Invoices and receipts](/docs/billing/invoices-and-receipts)
- [Cancel your plan](/docs/billing/cancel-your-plan)